Frequently Asked Questions

Dealer Help

• Having trouble creating a your Dealer Log-in?
• Forgot your Dealer Log-in Password?
• Cannot view or save your Documents?

Customer Help

• How can I make a payment?
• Is my insurance valid or active?
• When does a late charge accrue?
• Does my contract have a grace period?
• When is the billing statement maied?
• Can I obtain a duplicate copy of my billing statement?
• I am not receiving my billing statements, what should I do?
• Do I need a billing statement to make a payment?
• How can I obtain my Gold Acceptance account number?
• What is the receive code to make a payment via Money Gram?
• Does Gold Acceptance offer payment extensions?
• Can I change my due date?